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Online Reputation Management

Protect your brand and build a stellar reputation online.

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A full suite to guard your brand image

Get a range of tools and services to stay on top of what's said about your business online, and actively improve your reputation.

Social media listening

Social media listening

See every comment about you from customers and detractors on social media.

Web monitoring

Web monitoring

Track important new sites and blogs and watch for negative stories.

Forum tracking

Forum tracking

Watch what's said about you on valuable industry forums.

Find new influencers

Find new influencers

Discover influential people who can help improve your reputation.

Track review sites

Track review sites

See what's said on Yelp, TripAdvisor, and more than 70 others.

Measure sentiment

Measure sentiment

Find negative comments easily, and make sure the positives outweigh them.

Build the perfect reputation management plan

Whatever your industry, your business now lives online. Social media, blogs, and review sites mean that anyone can talk about you. And you need to be able to manage what's said.

Build the perfect reputation management plan

Watch for comments and complaints

More and more, customers complain about brands online and on social. Watch for negative comments and prevent complaints from getting out of hand.

Monitor news and blogs

Major news articles can make or break a business. See what powerful websites say about your business, and push to get more positive press.

React in real time & Measure impact

Bad news doesn't have to be a crisis. Respond to customers on social media and work to put their minds at ease.

Use automated reports to measure whether brand mentions are going up, how you compare with other brands, and if positive sentiment increases.

Brand reputation affects the whole business

Improving your brand image is a team effort. Mention makes it easy to include everyone you need to in the process, no matter what part of the business they're in.

PR and marketing professionals

Communications and marketing teams can have hands-on access to monitor every social media message, blog post, and new article about the brand.

PR and marketing professionals

Customer service

Customer success teams can watch for comments and complaints, and work quickly to help customers solve their issues.

Customer service and reputation management

Sales teams

Smart salespeople can monitor social media for people needing your services, and reach out proactively to solve their problems.

Reputation management for sales teams

Executives and management

Team leaders and managers can delegate tasks, create reports, and monitor the brand's reputation from one central dashboard.

Executives and management

Brands finding influencers with Mention

Here are just a few Mention customers monitoring and improving their reputations online.