DDIMM offers comprehensive monitoring and reputation management services to clients in South Africa. It monitors social media and the web as well as traditional broadcast (radio & TV) sources including print publications.www.ddi.media/
Randburg, Gauteng, South Africa
Media monitoring and social listening
As businesses modernize, DDI found its clients needing web and social mentions more and more. "We had the infrastructure for the print and broadcast, so we needed to look for another tool. We came across Mention, and we've been using it ever since."
"Digital has become so important for any business. If you're not tracking digital, you're dead in the water. So it's a key offering for us. To be a one-stop shop - to have digital together with the traditional - adds value to our clients. It was kind of a no-brainer.
"In all honesty, a lot of clients are focusing more on the digital. The traditional becomes just a value add."
Mention was able to work with DDI on a custom solution. "I contacted Adriana the first time and asked if she could just help for two days. She said 'absolutely.' She made a plan to increase our quota, and we didn't miss any clips for our clients. That literally saved my life."
"We can't have our clients coming to us because they're missing online and social media content. With Mention, that doesn't happen."
"Digital has become so important for any business. If you're not tracking digital, you're dead in the water."
Personal customer care
This partnership between DDI and their account manager helps Mention understand their specific needs and deliver a better product. "I believe that you're constantly looking at better ways to improve the system and add value. There's a constant research element and things are getting improved all the time."
"Mention has a comprehensive media list. Our clients receive a lot of relevant mentions, which is great."
Mention & DDIMM
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