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Expert Service and Support

Mention's dedicated support team is here to help you achieve your biggest business goals

Expert Services

Before set-up

We help you identify your goals and choose priorities

During set-up

Learn how to create a great monitoring environment

After set-up

Receive regular reviews to make sure you get the results you need.

One-to-one onboarding

Mention is intuitive and quick to set up. But you don't have to do it yourself. Your account manager will walk through the whole process with you, to make sure that you'll have no issues. Or, just tell them what you want, and they'll do it for you!

Personalized coaching

Other monitoring companies charge for training or give users a coaching quota. Mention does not. We help you solve your major business challenges, however long it takes. Mention's coaches know how to use media monitoring to help you build your brand, understand your industry, and grow your audience.

Report creation

Reporting is a pain in the neck. It's also vital to an open and successful business. To help, your monitoring coach can create unique reports for each of your crucial KPIs. Mention's reporting tools are easy to use and fast to set up. But if you don't have the time, we'll take care of it!

media monitoring service

No hidden costs

Other companies charge you for support time, technical assistance, and unexpected extras. We don't. All of our resources, support, and expertise come free of charge. You pay for what you need, with no nasty surprises.

On call support

Occasionally, you'll need a little help or advice. Our support team is available whenever you need them, for as long as you need them. And this is no call center. You'll have your own dedicated account manager who knows your business and challenges. They'll make sure you have the support you need.

Chat

In-app chat lets you solve small problems in seconds.

Email

Reach your account manager any time, from anywhere.

Call

Talk to your account manager directly when you need them.

650,000 companies use Mention daily.

You too can make better business decisions based on real-world data. Join us today.

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