{"id":62291,"date":"2024-05-01T12:17:16","date_gmt":"2024-05-01T12:17:16","guid":{"rendered":"https:\/\/mention.com\/?page_id=62291"},"modified":"2024-11-15T16:44:31","modified_gmt":"2024-11-15T16:44:31","slug":"crisis-management","status":"publish","type":"page","link":"https:\/\/mention.com\/en\/crisis-management\/","title":{"rendered":"Crisis management"},"content":{"rendered":"
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Get control over a crisis<\/span><\/h1>\n

Anticipate a crisis before it explodes, and quickly calm down the digital storm.<\/p>\n

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Prevention is better than cure<\/h2>\n

Early detection and swift action before issues escalate are essential. Spike alerts play a crucial role by notifying you of unusual mention volume and sounding the alarm for immediate attention. The sentiment and influence score of mentions in your feed helps identify potential threats, preventing the first steps toward bad buzz. When you spot a mention with a high influence score and negative sentiment, it’s time to initiate your action plan quickly.<\/p>\n<\/div>\n

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Calm the effects of the crisis<\/h2>\n

Track the evolution of sentiment over time in your reports to understand when and why the shift happened. Pay attention to the topics and hashtags people discussed on forums or social media that led to the crisis. Identify key stakeholders and influencers in our dashboard and incorporate them into your crisis communication strategy.<\/p>\n<\/div>\n

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Evaluate the impact of your actions after the storm<\/h2>\n

Share essential communication with the help of our Engage features, then measure your plan\u2019s impact on media and online conversations. This involves analyzing variations in volume, sentiment, and topics. Enhance your reports by adding customized context tags to your data.<\/p>\n<\/div>\n

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What Mention can do for you<\/h2>\n
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Choose how you want to be notified<\/div>\n
Take advantage of Slack integration<\/div>\n
Generate custom reports<\/div>\n
Collaborate with your colleagues<\/div>\n
Respond quickly<\/div>\n
Find influencers<\/div>\n<\/div>\n<\/section>\n
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\u201cThis is something that our client really wanted to know – if there were any problems. They not only wanted to improve their social media marketing, they also wanted to have the best possible communication with their customers in case of a crisis\u201d<\/p>\n

Jos\u00e9 Delgado, Founder & Director @Domino Internet<\/p>\n

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\u201cThe most important metric for us is being able to anticipate threats. We\u2019re using some of Mention\u2019s reporting tools to bring clients the information before they\u2019ve seen it themselves\u201c<\/p>\n

Lex Bearden, Digital Content Manager, @Calver Street Group<\/p>\n

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\u201cIt gives our customers an ‘eyes wide open’ perspective of the advantages and opportunities that competitors are letting go, and which spaces we can fill.\u201d<\/p>\n

Damien Haudrechy, Social Media Manager @K\u2022LINE<\/p>\n

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Get control over a crisis Anticipate a crisis before it explodes, and quickly calm down the digital storm. Prevention is better than cure Early detection and swift action before issues escalate are essential. Spike alerts play a crucial role by notifying you of unusual mention volume and sounding the alarm for immediate attention. The sentiment … Continue reading Crisis management<\/span><\/a><\/p>\n","protected":false},"author":20,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"2024-home.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-62291","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nCrisis management | Mention<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mention.com\/en\/crisis-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Crisis management | Mention\" \/>\n<meta property=\"og:description\" content=\"Get control over a crisis Anticipate a crisis before it explodes, and quickly calm down the digital storm. 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