{"id":12166,"date":"2017-08-18T16:33:22","date_gmt":"2017-08-18T16:33:22","guid":{"rendered":"https:\/\/mention.com\/blog\/?p=12166"},"modified":"2022-12-30T15:57:13","modified_gmt":"2022-12-30T15:57:13","slug":"online-branding-mistakes","status":"publish","type":"post","link":"https:\/\/mention.com\/en\/blog\/online-branding-mistakes\/","title":{"rendered":"5 Online Branding Mistakes You Can&#039;t Afford to Make"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Online branding. It\u2019s that elusive but powerful thing that influences buying decisions. It\u2019s the <\/span><i><span style=\"font-weight: 400;\">je ne sais quoi <\/span><\/i><span style=\"font-weight: 400;\">that customers feel when they willing pay more to get essentially the same product or service. <\/span><br \/>\n<span style=\"font-weight: 400;\">Some companies actively invest in it. Some don\u2019t even think about it. But the truth is, if you are communicating with your customers in any way online, you\u2019re contributing to your online brand. <\/span><br \/>\n<span style=\"font-weight: 400;\">But what might happen if you dive into this without thinking, without planning, and without a stress ball in your hand when shit hits the fan? <\/span><br \/>\n<span style=\"font-weight: 400;\">Bankruptcy and life-long shame and ridicule. That\u2019s what would happen. <\/span><br \/>\n<span style=\"font-weight: 400;\">Jokes aside &#8211; a lot of companies don\u2019t give online branding as much thought as necessary, thinking they\u2019d save resources, and then end up wasting more time and money. <\/span><br \/>\n<span style=\"font-weight: 400;\">So today we\u2019re talking about five big online branding mistakes businesses make, and how you should avoid them. <\/span><\/p>\n<h2><span style=\"font-weight: 400;\">5 online branding mistakes you need to stop making<\/span><\/h2>\n<h3>1. Not monitoring your brand online<\/h3>\n<p><span style=\"font-weight: 400;\">You may have an amazing vision for your brand, but what matters is what people say and think. And the internet allows anybody, anywhere, to share their thoughts about your brand. <\/span><br \/>\n<span style=\"font-weight: 400;\">Blogs, social media conversations, news articles, YouTube reviews&#8230;these are the things that make up your online brand. And if you\u2019re not monitoring them, you have no control over them. <\/span><br \/>\n<span style=\"font-weight: 400;\"><a href=\"https:\/\/mention.com\/en\/blog\/reasons-to-monitor-your-brand\/\">Monitoring your brand online<\/a> helps you find out what your brand image looks like right now. That\u2019s the first step &#8211; if you don\u2019t know what\u2019s working and what\u2019s not, it\u2019s tough work trying to improve anything.<\/span><br \/>\n<span style=\"font-weight: 400;\">Obviously, we would recommend you do your <a href=\"\/?page_id=22974\">brand tracking with Mention<\/a>, where you can track any conversation of your brand, anywhere online, and generate analysis and reports with a few simple clicks. <\/span><br \/>\n<span style=\"font-weight: 400;\">But if you\u2019re just starting out, not ready to invest in a tool, and want a quick pulse of your online brand, you can try this free tool, <\/span><a href=\"http:\/\/onlinereputation.io\"><span style=\"font-weight: 400;\">the Brand Grader<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><br \/>\n<img decoding=\"async\" class=\"alignnone wp-image-12170 size-full lazyload\" data-src=\"https:\/\/mention.com\/wp-content\/uploads\/2017\/08\/image1-1.png\" alt=\"branding mistakes\" width=\"1600\" height=\"900\" data-srcset=\"https:\/\/mention.com\/wp-content\/uploads\/2017\/08\/image1-1.png 1600w, https:\/\/mention.com\/wp-content\/uploads\/2017\/08\/image1-1-300x169.png 300w, https:\/\/mention.com\/wp-content\/uploads\/2017\/08\/image1-1-768x432.png 768w, https:\/\/mention.com\/wp-content\/uploads\/2017\/08\/image1-1-1024x576.png 1024w, https:\/\/mention.com\/wp-content\/uploads\/2017\/08\/image1-1-450x253.png 450w, https:\/\/mention.com\/wp-content\/uploads\/2017\/08\/image1-1-187x105.png 187w, https:\/\/mention.com\/wp-content\/uploads\/2017\/08\/image1-1-24x14.png 24w, https:\/\/mention.com\/wp-content\/uploads\/2017\/08\/image1-1-36x20.png 36w, https:\/\/mention.com\/wp-content\/uploads\/2017\/08\/image1-1-48x27.png 48w\" data-sizes=\"(max-width: 1600px) 100vw, 1600px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1600px; --smush-placeholder-aspect-ratio: 1600\/900;\" \/><br \/>\n<a href=\"http:\/\/onlinereputation.io\"><span style=\"font-weight: 400;\">The Brand Grader<\/span><\/a><span style=\"font-weight: 400;\"> gives you a quick overview of a brand\u2019s online presence in seconds. Simply choose the company or product you\u2019re interested in, and you\u2019ll see:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Their biggest web influencers: major blogs and news sites talking about them online.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Their top sources: see whether most of their mentions come from forums, images, or news sites.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Brand sentiment: whether people speak about them positively or negatively.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Location of mentions: where in the world people talk them:<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For a free tool that takes a few seconds to use, the results are quite powerful. <\/span><\/p>\n<h3>2. Not leveraging and improving your online reviews<\/h3>\n<p><span style=\"font-weight: 400;\">While monitoring your brand online is crucial, to improve your online branding, you must attack the clearest source of your <a href=\"https:\/\/mention.com\/en\/blog\/online-reputation-management-tools\/\">online reputation<\/a>: reviews.<\/span><br \/>\nWhether you like it or not, your customers love leaving online reviews, and your potential customers love reading them.<br \/>\n<span style=\"font-weight: 400;\"><a href=\"https:\/\/mention.com\/en\/blog\/leverage-online-reviews\/\">Online reviews <\/a>have become omnipresent. They\u2019re no longer just on review sites like Yelp, Tripadvisor, or G2Crowd. They\u2019re available and visible on Google search or even social media networks like Facebook.<\/span><br \/>\n<span style=\"font-weight: 400;\">And these reviews &#8211; be them good or bad &#8211; make up your <a href=\"https:\/\/mention.com\/en\/blog\/cmo-guide-to-online-reputation-management\/\">online brand and reputation<\/a>. They are the first thing people see on Google most of the time. So ignoring them is a huuuge mistake. <\/span><br \/>\n<img decoding=\"async\" class=\"alignnone wp-image-12169 size-full lazyload\" data-src=\"https:\/\/mention.com\/wp-content\/uploads\/2017\/08\/tenor.gif\" alt=\"trump branding mistakes\" width=\"248\" height=\"244\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 248px; --smush-placeholder-aspect-ratio: 248\/244;\"><br \/>\n<span style=\"font-weight: 400;\">There are many ways you can actively <\/span><a href=\"https:\/\/mention.com\/en\/blog\/better-online-reviews\/\"><span style=\"font-weight: 400;\">improve your online reviews<\/span><\/a><span style=\"font-weight: 400;\">, like building your official profiles, proactively asking for reviews from your customers, etc. Most of them are no-brainers &#8211; it\u2019ll be a real pity not to try.<\/span><\/p>\n<h3>3. Not leveraging influencers<\/h3>\n<p>You might\u2019ve heard of the saying, \u201ctell me who your friends are, and I\u2019ll tell you who you are.\u201d<br \/>\n<span style=\"font-weight: 400;\">People judge people by associations, and the same goes for brands. <a href=\"\">Working with the right influencers<\/a> can help reinforces your brand identity and image. It\u2019s also one of the quickest ways to expand your brand reach and <\/span><a href=\"https:\/\/mention.com\/en\/blog\/leveraging-social-proof\/\"><span style=\"font-weight: 400;\">increase social proof<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><br \/>\n<span style=\"font-weight: 400;\">Knowing this, when we started our <a href=\"https:\/\/www.youtube.com\/watch?v=ouVaNIgGnX4&amp;list=PLpmvf-KS8B5nsFase7MlqFLMRdRuROt9h\">video marketing campaign<\/a>, we decided to bring B2B marketing influencers in our videos.<\/span><br \/>\n<span style=\"font-weight: 400;\">These videos have generated a lot of views, shares, and engagement in our social media channels, and led to multiple syndications, notably on <\/span><a href=\"http:\/\/www.convinceandconvert.com\/content-marketing\/content-marketing-predictions-for-2017\/\"><span style=\"font-weight: 400;\">Convince &amp; Convert<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"http:\/\/www.socialmediatoday.com\/marketing\/content-marketing-predictions-2017-5-top-influencers-video\"><span style=\"font-weight: 400;\">Social Media Today<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><br \/>\n<span style=\"font-weight: 400;\">Both articles now rank on the first page of Google for the search term \u201ccontent marketing predictions 2017:<img decoding=\"async\" class=\"alignnone wp-image-12171 size-full lazyload\" data-src=\"https:\/\/mention.com\/wp-content\/uploads\/2017\/08\/image2-1.png\" alt=\"online branding mistakes\" width=\"600\" height=\"554\" data-srcset=\"https:\/\/mention.com\/wp-content\/uploads\/2017\/08\/image2-1.png 600w, https:\/\/mention.com\/wp-content\/uploads\/2017\/08\/image2-1-300x277.png 300w, https:\/\/mention.com\/wp-content\/uploads\/2017\/08\/image2-1-379x350.png 379w, https:\/\/mention.com\/wp-content\/uploads\/2017\/08\/image2-1-187x173.png 187w, https:\/\/mention.com\/wp-content\/uploads\/2017\/08\/image2-1-24x22.png 24w, https:\/\/mention.com\/wp-content\/uploads\/2017\/08\/image2-1-36x33.png 36w, https:\/\/mention.com\/wp-content\/uploads\/2017\/08\/image2-1-48x44.png 48w\" data-sizes=\"(max-width: 600px) 100vw, 600px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 600px; --smush-placeholder-aspect-ratio: 600\/554;\" \/><\/span><br \/>\nThis brand visibility and recognition wouldn\u2019t have been possible if it wasn\u2019t for the influencer\u2019s participation in the video.<br \/>\n<span style=\"font-weight: 400;\">And when you do <a href=\"https:\/\/mention.com\/en\/blog\/influencer-outreach-examples\/\">influencer outreach<\/a> right and build long-term relationships with influencers, you\u2019ll get powerful endorsements from these industry leaders that will effectively strengthen your branding. <\/span><\/p>\n<h3>4. Being inconsistent in your brand communications<\/h3>\n<p>Successful brands are immediately recognizable and distinctive in people\u2019s minds. <span style=\"font-weight: 400;\">As Walter Landor once said: \u201cProducts are built in the factory, brands are created in the mind.\u201d<\/span><br \/>\nThat\u2019s why it\u2019s important that your design team has clear brand guidelines, and that your content or communications team has the writing style and tones set crystal clear.<br \/>\nFrom the HEX codes of your logo to the spelling (e.g. recognizable or recognisable?), down to the Oxford comma, there needs to be clear guidelines. When done well, customers should be able to recognize your brand immediately just by the colors, font, or tone of your communications. Attention to detail is what sets great brands apart.<br \/>\n[Tweet &#8220;Attention to detail is what sets great brands apart. via @joeei&#8221;]<br \/>\n<span style=\"font-weight: 400;\">And the same applies to the rest of the company; the way your sales people treat and talk to your customers; the way your customer support team handle complaints. <\/span><br \/>\n<span style=\"font-weight: 400;\">Your brand story can go on about transparency, respect, and trust &#8211; but if your CEO hides key information from shareholders, or your customer support rep treats frustrated customers disrespectfully, no amount of budget spent on marketing and advertising can help salvage your brand. <\/span><br \/>\n<span style=\"font-weight: 400;\">Living up to your word and being consistent in all areas of your communication with your customers is essential to building a strong brand online. <\/span><\/p>\n<h3>5. Not knowing what your competitors are up to<\/h3>\n<p>No brand lives in a silo. You need to <a href=\"https:\/\/mention.com\/en\/blog\/why-monitor-your-competitors\/\">know your enemy<\/a>.<br \/>\nAs a kid, have you had the experience of being thrilled that you got a 9\/10 in your test, thinking you did great, only to find the rest of the class all got full marks?<br \/>\nIt\u2019s sad, but you can\u2019t evaluate how well you\u2019re doing without comparing against others. Same goes for your brand.<br \/>\nIt\u2019s always better to get that reality check yourself than have someone else tell you, \u201cyou aren\u2019t as good as you think.\u201d<br \/>\nAnd that\u2019s where <a href=\"https:\/\/mention.com\/en\/blog\/competitive-monitoring-metrics\/\"><span style=\"font-weight: 400;\">competitive monitoring<\/span><\/a><span style=\"font-weight: 400;\"> comes in handy.<\/span><br \/>\n<span style=\"font-weight: 400;\">Luckily, few things are private on social media. And the web in general, really. If your competitor is marketing online, you can probably find it. And analyze their branding. And figure out how to do it better yourself. <\/span><br \/>\n<span style=\"font-weight: 400;\">There are tons of different things to look at: their websites, social media profiles, paid ad campaigns, email marketing sends, PR coverage\u2026every channel and area is an opportunity for you to learn and improve your own branding strategy. <\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Make new mistakes<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Online branding is a tricky business. It takes years to build, but seconds to tarnish. <\/span><br \/>\n<span style=\"font-weight: 400;\">So now that you learned about these common mistakes, do everything you can to avoid them. Print this post out and stick it on the wall if you have to. <\/span><br \/>\n<span style=\"font-weight: 400;\">As my English teacher used to say, \u201cgo make some new mistakes.\u201d <\/span><br \/>\nNeed help improving your online branding and reputation management? Learn more:<br \/>\n<!--HubSpot Call-to-Action Code --><span id=\"hs-cta-wrapper-48f05c41-0fde-48a8-9153-eb28eb4b28ff\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-48f05c41-0fde-48a8-9153-eb28eb4b28ff\" class=\"hs-cta-node hs-cta-48f05c41-0fde-48a8-9153-eb28eb4b28ff\"><!-- [if lte IE 8]>\n\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n\n<![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/1896803\/48f05c41-0fde-48a8-9153-eb28eb4b28ff\"><img decoding=\"async\" id=\"hs-cta-img-48f05c41-0fde-48a8-9153-eb28eb4b28ff\" class=\"hs-cta-img lazyload\" style=\"border-width: 0px;\" data-src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/1896803\/48f05c41-0fde-48a8-9153-eb28eb4b28ff.png\" alt=\"New Call-to-action\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\"><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(1896803, '48f05c41-0fde-48a8-9153-eb28eb4b28ff', {}); <\/script><\/span><!-- end HubSpot Call-to-Action Code --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Online branding. It\u2019s that elusive but powerful thing that influences buying decisions. It\u2019s the je ne sais quoi that customers feel when they willing pay more to get essentially the same product or service. Some companies actively invest in it. Some don\u2019t even think about it. But the truth is, if you are communicating with &hellip; <a href=\"https:\/\/mention.com\/en\/blog\/online-branding-mistakes\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">5 Online Branding Mistakes You Can&#039;t Afford to Make<\/span><\/a><\/p>\n","protected":false},"author":144,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[315],"tags":[],"class_list":["post-12166","post","type-post","status-publish","format-standard","hentry","category-digital-marketing"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>5 Online Branding Mistakes You Can&#039;t Afford to Make<\/title>\n<meta name=\"description\" content=\"Online branding is an elusive but powerful thing that influences buying decisions. Learn these 5 big online branding mistakes you can&#039;t afford to make.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mention.com\/en\/blog\/online-branding-mistakes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 Online Branding Mistakes You Can&#039;t Afford to Make\" \/>\n<meta property=\"og:description\" content=\"Online branding is an elusive but powerful thing that influences buying decisions. 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