{"id":46057,"date":"2022-01-25T16:22:52","date_gmt":"2022-01-25T16:22:52","guid":{"rendered":"https:\/\/mention.com\/?p=46057"},"modified":"2024-05-20T20:04:49","modified_gmt":"2024-05-20T20:04:49","slug":"monitor-review-sites-with-mention","status":"publish","type":"post","link":"https:\/\/mention.com\/en\/blog\/monitor-review-sites-with-mention\/","title":{"rendered":"Keep customers happy \u2013 Monitor, respond, and action customer comments with Review Sites"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">As a marketer, business owner, or customer service representative you know the importance of maintaining happy customers. Then there\u2019s no doubt that online reviews strongly influence a customer\u2019s opinion about a business, their loyalty, and their purchasing decisions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019ve seen a substantial increase in the number of online reviews in the last couple of years, meaning it is getting harder to maintain brand reputation online. In fact,&nbsp; online reviews were <a href=\"https:\/\/www.mckinsey.com\/industries\/consumer-packaged-goods\/our-insights\/five-star-growth-using-online-ratings-to-design-better-products\" target=\"_blank\" rel=\"noreferrer noopener\">40 to 80 percent <\/a>higher during 2020\u2019s core pandemic months than in 2019.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>At Mention, we\u2019re making it easier for you to stay on top of important online reviews, recognizing the role it plays in your business\u2019 growth.<\/strong>\u00a0 In Mention\u2019s Basic and Standard Alerts you can now select from over 75+ review sites worldwide such as Google reviews, Google Play, Yelp, Amazon, Target, Trustpilot and <a href=\"https:\/\/en.support.mention.com\/en\/articles\/4134824-monitor-google-local-reviews\" target=\"_blank\" rel=\"noreferrer noopener\">so much more<\/a>.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Part of a solid social listening strategy involves a 360 approach to your brand, meaning that online reviews carry just as much weight as the opinions of your audience on social media.&nbsp;<\/p>\n\n\n\n<p class=\"men_tofc wp-block-paragraph\">Table of Contents: <\/p>\n\n\n\n<ul class=\"men_tofc wp-block-list\">\n<li><a href=\"#how-to-get-started-monitoring-online-reviews\">How to get started monitoring online reviews<\/a><\/li>\n\n\n\n<li><a href=\"#3-ways-to-use-online-reviews-in-your-business-strategy\">3 ways to use online reviews in your business strategy<\/a><\/li>\n\n\n\n<li><a href=\"#manage-your-online-reputation-and-listen-to-your-customers\">Manage your online reputation and listen to your customers<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-to-get-started-monitoring-online-reviews\">How to get started monitoring online reviews<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Within an Alert, you have the option to select the sources you want to monitor. You can include social media platforms such as Twitter or Instagram, but you can also select online Review Sites in the Monitored Pages section of your alert creation. Including both social platforms, the web and review sites which will provide a more accurate perception of your brand\u2019s health online.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"940\" height=\"788\" data-src=\"https:\/\/mention.com\/wp-content\/uploads\/2022\/01\/how-to-get-started-monitoring-online-reviews.jpg\" alt=\"How to get started monitoring online reviews\" class=\"wp-image-46059 lazyload\" data-srcset=\"https:\/\/mention.com\/wp-content\/uploads\/2022\/01\/how-to-get-started-monitoring-online-reviews.jpg 940w, https:\/\/mention.com\/wp-content\/uploads\/2022\/01\/how-to-get-started-monitoring-online-reviews-300x251.jpg 300w, https:\/\/mention.com\/wp-content\/uploads\/2022\/01\/how-to-get-started-monitoring-online-reviews-768x644.jpg 768w\" data-sizes=\"(max-width: 940px) 100vw, 940px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 940px; --smush-placeholder-aspect-ratio: 940\/788;\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">In the Monitored Pages section of your alert creation, we provide you with a list of <a href=\"https:\/\/en.support.mention.com\/en\/articles\/5860160-monitor-reviews-in-your-alerts\" target=\"_blank\" rel=\"noreferrer noopener\">over 75+ review sites<\/a> from industries such as Health &amp; Wellness, Real Estate, Education, E-commerce, Tech, Hospitality and more.&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Simply, add the URL of the review site webpage you want to monitor&nbsp;<\/li>\n\n\n\n<li>Choose your custom title<\/li>\n\n\n\n<li>Add the link<\/li>\n\n\n\n<li>And viola! You now will see your review site appear in the tab list<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"3-ways-to-use-online-reviews-in-your-business-strategy\">3 ways to use online reviews in your business strategy&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Using Mention to fetch these online reviews into your Feed is only the first step. Learn what you can do with online reviews to improve your relationship with customers and potential ones.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Use online reviews in your reports<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Compare and contrast important customer reviews with <a href=\"https:\/\/en.support.mention.com\/en\/articles\/2046210-type-of-reports-in-mention\" target=\"_blank\" rel=\"noreferrer noopener\">Basic Reports<\/a> in Mention. Understand the differences in sentiment, influence, and reach of certain review sites versus other sources across social media and the web.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Organize positive and negative reviews&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Responding to reviews, the good, and the bad is crucial for maintaining a positive image of your business online. Use Mention\u2019s <a href=\"https:\/\/en.support.mention.com\/en\/articles\/1851664-organize-your-mentions-with-tags\" target=\"_blank\" rel=\"noreferrer noopener\">tags<\/a> and <a href=\"https:\/\/en.support.mention.com\/en\/articles\/1904694-inbox-folders-in-the-feed\" target=\"_blank\" rel=\"noreferrer noopener\">Inbox Folders<\/a>, and label your mentions accordingly to organize your customer reviews. This will help stay on top of reviews to flag to your team, and one\u2019s to respond to.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Build credibility and add reviews to marketing materials&nbsp;&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Placing reviews front and center on your website shows website visitors what others think of the products they are considering. These reviews can act as the tipping point for visitor conversions. You can add reviews to your flyers, brochures, and social media posts. Although all reviews won\u2019t always be fantastic, it&#8217;s still important to show your weaker reviews, it lets your customers know your brand is honest and credible.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"manage-your-online-reputation-and-listen-to-your-customers\">Manage your online reputation and listen to your customers&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Constantly monitoring review sites might seem overwhelming, but it gets a lot less daunting when you use Mention to help collect mentions and identify trends in customer feedback. Listen to what they have to say about your business. Learn what they like, what they dislike, and how you can improve. Do this right, and you\u2019ll end up overwhelmed with positive feedback (in a good way). If you follow these steps, you\u2019ll be well on your way to scaling your business with Mention\u2019s Review Sites feature as your new best friend.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ready to get started? Book a free trial to start listening now.<\/p>\n\n\n<div class=\"wp-block-image men_noborder\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/social.agorapulse.com\/mention-trial\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" width=\"1024\" height=\"439\" data-src=\"https:\/\/mention.com\/wp-content\/uploads\/2021\/12\/Free-Trial-CTA-1-1024x439.jpg\" alt=\"Start your free trial with Mention now\" class=\"wp-image-45831 lazyload\" data-srcset=\"https:\/\/mention.com\/wp-content\/uploads\/2021\/12\/Free-Trial-CTA-1-1024x439.jpg 1024w, https:\/\/mention.com\/wp-content\/uploads\/2021\/12\/Free-Trial-CTA-1-300x129.jpg 300w, https:\/\/mention.com\/wp-content\/uploads\/2021\/12\/Free-Trial-CTA-1-768x329.jpg 768w, https:\/\/mention.com\/wp-content\/uploads\/2021\/12\/Free-Trial-CTA-1.jpg 1400w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/439;\" \/><\/a><\/figure>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>As a marketer, business owner, or customer service representative you know the importance of maintaining happy customers. Then there\u2019s no doubt that online reviews strongly influence a customer\u2019s opinion about a business, their loyalty, and their purchasing decisions. We\u2019ve seen a substantial increase in the number of online reviews in the last couple of years, &hellip; <a href=\"https:\/\/mention.com\/en\/blog\/monitor-review-sites-with-mention\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Keep customers happy \u2013 Monitor, respond, and action customer comments with Review Sites<\/span><\/a><\/p>\n","protected":false},"author":28,"featured_media":46554,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[320],"tags":[],"class_list":["post-46057","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Monitor over 75+ Online Review Sites with Mention | Mention<\/title>\n<meta name=\"description\" content=\"Constantly monitoring review sites might seem overwhelming! Mention helps collect mentions and identify trends in customer feedback.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mention.com\/en\/blog\/monitor-review-sites-with-mention\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Monitor over 75+ Online Review Sites with Mention | Mention\" \/>\n<meta property=\"og:description\" content=\"Constantly monitoring review sites might seem overwhelming! Mention helps collect mentions and identify trends in customer feedback.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mention.com\/en\/blog\/monitor-review-sites-with-mention\/\" \/>\n<meta property=\"og:site_name\" content=\"Mention\" \/>\n<meta property=\"article:published_time\" content=\"2022-01-25T16:22:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-20T20:04:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mention.com\/wp-content\/uploads\/2022\/01\/Header.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"700\" \/>\n\t<meta property=\"og:image:height\" content=\"467\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Meghan Ducille\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Meghan Ducille\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/mention.com\\\/en\\\/blog\\\/monitor-review-sites-with-mention\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mention.com\\\/en\\\/blog\\\/monitor-review-sites-with-mention\\\/\"},\"author\":{\"name\":\"Meghan Ducille\",\"@id\":\"https:\\\/\\\/mention.com\\\/en\\\/#\\\/schema\\\/person\\\/c70f7b90df264545c1d514fc9bee81db\"},\"headline\":\"Keep customers happy \u2013 Monitor, respond, and action customer comments with Review Sites\",\"datePublished\":\"2022-01-25T16:22:52+00:00\",\"dateModified\":\"2024-05-20T20:04:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/mention.com\\\/en\\\/blog\\\/monitor-review-sites-with-mention\\\/\"},\"wordCount\":695,\"publisher\":{\"@id\":\"https:\\\/\\\/mention.com\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/mention.com\\\/en\\\/blog\\\/monitor-review-sites-with-mention\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mention.com\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/Header.jpg\",\"articleSection\":[\"Mention News\"],\"inLanguage\":\"en\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/mention.com\\\/en\\\/blog\\\/monitor-review-sites-with-mention\\\/\",\"url\":\"https:\\\/\\\/mention.com\\\/en\\\/blog\\\/monitor-review-sites-with-mention\\\/\",\"name\":\"Monitor over 75+ Online Review Sites with Mention | Mention\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mention.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/mention.com\\\/en\\\/blog\\\/monitor-review-sites-with-mention\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/mention.com\\\/en\\\/blog\\\/monitor-review-sites-with-mention\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mention.com\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/Header.jpg\",\"datePublished\":\"2022-01-25T16:22:52+00:00\",\"dateModified\":\"2024-05-20T20:04:49+00:00\",\"description\":\"Constantly monitoring review sites might seem overwhelming! 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