ACS is a French insurance company specializing in travel and relocation coverage. It provides global coverage to customers all over the world.www.acs-ami.com/en/
"In travel insurance, this is one of the first pillars in our contracts - responding quickly. It can be on blogs; it can be on forums. We don't want to leave these comments online without any answer. Now we can see even when they don't talk about us directly. They just talk about "travel insurance," and we can answer."
This ability to respond quickly has helped the company avoid serious problems. "One morning we discovered a bad review on a very famous forum, Routard. When we typed our brand name into Google, there were about 30 bad reviews appearing immediately. So it was very important for us to respond quickly and resolve the customers' issues. Thanks to Mention we saw it immediately, and we were able to fix it. Without Mention, we would have seen it 3 hours or more later."
Instead, Mention brings all of this information to one place. This saves significant time, and makes sure they don't miss a thing.
"In 30 minutes I have a good overview of what happened overnight and the previous day. It's very convenient."
"It also lets me see their websites, so I can see if they have any new products or content. Maybe there's a topic that we can also write about. So for us it's a very effective tool."
"Mention saves us a huge amount of time every day. We don't have to go looking for reviews and comments - they're right there!"
Mention & ACS
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