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Crisis Management

Discover serious issues and take action before they spiral out of control. Request Demo

See who's talking
about you

You can’t fix a social media crisis if you don’t know it exists. Mention tells you the moment things become serious.
Find out instantly

Find out instantly

Pulse alerts tell you when your brand name catches fire. Be alerted so you can react to good or bad news.

Respond quickly

Respond quickly

Twitter, Facebook, and Instagram integrations let you respond directly on your social media accounts.

Monitor from anywhere

Monitor from anywhere

Mobile apps keep you connected at all times. If a major crisis breaks out, you’ll be quick to take action.

Work together

Work together

Mention is built for teams. Share alerts with others, assign tasks, respond together to prevent damage.

Influencer scores

Find influencers

Learn quickly which industry VIPs are discussing your problem and reach out to them for help.

Generate reports

Generate reports

Automatically create detailed reports to track your progress. Send them directly to any email address.

Avoid a social media crisis

In the social media age, news travels fast, and a crisis can quickly spin out of control. Make sure you have the tools you need to avoid disaster. Track keywords across all major social networks, watch for negative phrases, and be alerted as soon as they are used.

Detect sentiment

When everybody’s using your brand name, it can be hard to know whether it’s good news or bad. Our sentiment analysis tools help you quickly sort positive comments from the negative, so you can quickly identify the problem.

Reach out on social media

Sometimes, there’s no way to avoid a bad outcome. At this point, all you can do is apologize. Mention helps you find people unhappy with your brand. Show them you hear them, and take steps to resolve their issues.

Monitor all the web

Blogs can have a wide reach in a crisis too, and major news outlets may even get involved. Mention’s media monitoring covers everything online. You’ll know everywhere you’re talked about, as soon as the article is online.

Mention's listening tools will show you how far a problem has spread.

Don’t leave crisis management up to chance

We all like to think we know what to do in a brand crisis. But without proper listening tools, it’s impossible to know just how big a crisis has become.
Use advanced filters for better crisis management.

Advanced filters

You don’t have time to sift through thousands of mentions. In a crisis, there’s no time to waste. Filters let you cut through the noise to find the most important information.

You don’t have time to sift through thousands of mentions. In a crisis, there’s no time to waste. Filters let you cut through the noise to...

Mention makes managing a crisis incredibly simple.

Precise alerts

Monitor exact keywords and phrases that spell danger for your brand. With Boolean queries, you can be as specific as necessary. Hear exactly what you need to hear and leave the rest aside.

Monitor exact keywords and phrases that spell danger for your brand. With Boolean queries, you can be as specific as...

Mention helps you find new audiences anywhere in the world.

Global listening

Our geolocation software shows you where in the world people are using your keywords. You’ll see whether an issue stayed close to home or if you have an international crisis on your hands.

Our geolocation software shows you where in the world people are using your keywords. You’ll see whether an issue stayed...

Analyze your response

When the dust has settled, you need to take stock of your performance under pressure. Reports show you how far the problem spread and how effective your response was. These reports can be sent automatically to any email address, helping you communicate better with your team.

Learn more about our automated reports

650,000 companies use Mention daily.

You too can make better business decisions based on real-world data. Join us today.