Features
Monitor
Track any topic on social media and the web and gain relevant insights instantly.
1 billion sources Real time monitoring Data up to 2 years
Analyze
Get the big picture on any topic, measure your impact with social listening metrics.
Ready-to-use templates Sentiment analysis Share of voice
Engage
Interact with your community on social media and improve your reach and engagement.
AI tools Publishing & Scheduling Respond feature
Sources
& more !
Use cases
Brand management
Understand and improve your brand's reputation online by easily identifying everything that's being said about it on the web and social media.
PR management
Measure and analyze the impact of your press relations campaigns by tracking the results and reactions of your audience.
Competitive analysis
Monitor and strengthen your market position by tracking every move your competitors make.
Crisis management
Manage and reduce the effects of a brand crisis by identifying it at an early stage and interacting with those who are fuelling it.
Market research
Identify movements in a given market and anticipate the emergence of new technologies, regulatory changes or consumer behavior.
Social media management
Manage your social media effortlessly by easily scheduling, and publishing posts to multiple social channels.
Resources
Customer stories
Delve into our Customer Stories to explore successes and experiences shared by our diverse user community.
Educational Material
Dive into our Educational Resources' hub—an extensive collection of valuable insights, guides, webinars, and courses.
Blog
Explore groundbreaking insights on social media, monitoring, and marketing strategies from top industry minds.
Help center
Empower yourself with insights and solutions! Explore our comprehensive hub designed to tackle all your queries and challenges.
Free tools
Discover our Free Tools section - a treasure trove of practical solutions and resources at your fingertips.
Anticipate a crisis before it explodes, and quickly calm down the digital storm.
Early detection and swift action before issues escalate are essential. Spike alerts play a crucial role by notifying you of unusual mention volume and sounding the alarm for immediate attention. The sentiment and influence score of mentions in your feed helps identify potential threats, preventing the first steps toward bad buzz. When you spot a mention with a high influence score and negative sentiment, it's time to initiate your action plan quickly.
Track the evolution of sentiment over time in your reports to understand when and why the shift happened. Pay attention to the topics and hashtags people discussed on forums or social media that led to the crisis. Identify key stakeholders and influencers in our dashboard and incorporate them into your crisis communication strategy.
Share essential communication with the help of our Engage features, then measure your plan’s impact on media and online conversations. This involves analyzing variations in volume, sentiment, and topics. Enhance your reports by adding customized context tags to your data.
It comes down to trust. Mention was well known as the experts of media monitoring, so naturally, we went with them. We know we can use their tool and trust it 100%.
Juliette Hervé
Content Marketing Manager @Spendesk
Mention is a crucial tool for shaping our offerings and pricing. Frankly, I consider it indispensable for running my business.
Nathanael Rosidi
CEO @StrataScratch
We were contacted several times by one of Mention's competitors. There were a few differences, but overall, Mention achieved the same results. However, the price had nothing to do with it.... For me, Mention is the best value for money.
Damien Haudrechy
Social Media Manager @K•LINE
The most important metric for us is being able to anticipate threats. We’re using some of Mention’s reporting tools to bring clients the information before they’ve seen it themselves.
Lex Bearden
Digital Content Manager @Calvert Street Group
Mention allowed us to automate media monitoring and get real-time alerts whenever our brand was mentioned online. It saves us hours every week.
Darby Wong
CEO @Clerky
Mention showed a spike in popularity among South Korean Instagram users. We quickly translated our ads to Korean, to target this newmarket. We would never have known about our Korean market without Mention’s analytics.
Schöneck Shoaf
Cofounder @1 Second Everyday
“This is something that our client really wanted to know - if there were any problems. They not only wanted to improve their social media marketing, they also wanted to have the best possible communication with their customers in case of a crisis”
José Delgado, Founder & Director @Domino Internet
Read more
“The most important metric for us is being able to anticipate threats. We’re using some of Mention’s reporting tools to bring clients the information before they’ve seen it themselves“
Lex Bearden, Digital Content Manager, @Calver Street Group
“It gives our customers an 'eyes wide open' perspective of the advantages and opportunities that competitors are letting go, and which spaces we can fill.”
Damien Haudrechy, Social Media Manager @K•LINE