Features
Monitor
Track any topic on social media and the web and gain relevant insights instantly.
1 billion sources Real time monitoring Data up to 2 years
Analyze
Get the big picture on any topic, measure your impact with social listening metrics.
Ready-to-use templates Sentiment analysis Share of voice
Engage
Interact with your community on social media and improve your reach and engagement.
AI tools
Sources
& more !
Use cases
Brand management
Understand and improve your brand's reputation online by easily identifying everything that's being said about it on the web and social media.
PR management
Measure and analyze the impact of your press relations campaigns by tracking the results and reactions of your audience.
Competitive analysis
Monitor and strengthen your market position by tracking every move your competitors make.
Crisis management
Manage and reduce the effects of a brand crisis by identifying it at an early stage and interacting with those who are fuelling it.
Market research
Identify movements in a given market and anticipate the emergence of new technologies, regulatory changes or consumer behavior.
Social media management
Manage your social media effortlessly by easily scheduling, and publishing posts to multiple social channels.
Resources
Customer stories
Delve into our Customer Stories to explore successes and experiences shared by our diverse user community.
Educational Material
Dive into our Educational Resources' hub—an extensive collection of valuable insights, guides, webinars, and courses.
Blog
Explore groundbreaking insights on social media, monitoring, and marketing strategies from top industry minds.
Help center
Empower yourself with insights and solutions! Explore our comprehensive hub designed to tackle all your queries and challenges.
Free tools
Discover our Free Tools section - a treasure trove of practical solutions and resources at your fingertips.
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Company Plan
A Basic Alert allows you to quickly monitor any topic, brand or competitor using a series of keywords. It comes with an assistant that suggest additional keywords and hashtags. A Standard Alert combines your keywords with boolean operators within a query builder to help further refine your results. An Advanced Alert is fully powered by Boolean Search and allows for custom query builds to create alerts using up to 2,000 characters. Both Standard and Advanced Alerts have the option to block or remove keywords, webpages or social accounts from your alert search for more refined results.
Boolean Search enables you to enhance the quality of your results and to monitor more precisely the topics that matter to you. While an alert is a simple keyword search, a Boolean alert makes use of operators like "AND", "NOT" and "OR". Say breakfast is your alert, you can have "breakfast NOT egg" as your Boolean alert to pin down your results. Only our Advanced Alert has the ability to build custom Boolean Queries, using up to 2,000 characters. Our Standard Alert offers a simplified but limited version of Boolean Search with the help of a query builder.
An alert is a keyword or set of keywords that Mention will crawl the web and social media for. A mention is a result that it finds. For example, if your alert is your company name, your mentions would be the places talking about it.
Easy. You will get notifications sent by email or desktop push notifications. You can adjust your notification settings in your account.
Of course! We provide an API for that. You can have a look at our detailed documentation at https://dev.mention.com.
Mention does not support PayPal payments right now. We accept credit cards and, for annual plans, wire transfer/purchase order.
Yes! We offer discounts for non-profit organisations. Please contact us if interested.
The free trial grants you access to most of the features of the Company plan with no credit card needed! Once the 14 days of your trial is up, you'll have limited access to the platform. In order to continue benefiting from our services after your free trial, you'll have to upgrade to one of our plans.
This FAQ was last updated on December 2, 2024, and is reviewed regularly to answer the most common questions we've been asked.
Of course! You’re free to upgrade, downgrade, or delete your account whenever you’d like. The changes to your account will be effective starting the next billing period.
Once you cancel your subscription, you move to a free account automatically. However, we cannot issue refunds or credits for partial use of service or the amount of time left in your subscription.
Yes, you can delete your account whenever you’d like, but we’ll be sorry to see you go!