What’s the difference between alerts and mentions?

An alert is a keyword or set of keywords that Mention will crawl the web and social media for. A mention is a result that it finds. For example, your alert would be for your company name, and your mentions would be the places talking about it.

Can I change my plan at any time?

Of course! You’re free to upgrade, downgrade, or delete your account whenever you’d like. The changes to your account will be effective starting the next billing period.

Can I delete my account at any time?

Yes, you can delete your account whenever you’d like, but we’ll be sorry to see you go!

Do you accept PayPal?

Mention does not support PayPal payments right now. We accept credit cards and, for annual plans, wire transfer / purchase order.

Do you offer discounts for NGOs?

Yes! We’re happy to offer NGOs 30% off the price of your subscription.

How can I get a refund?

You can cancel your subscription at any time, but we cannot issue refunds or credits for partial use of service or the amount of time left in your subscription.

Can I use Mention on my own website?

Yes, you certainly can! We provide an API for that. You can have a look at our detailed documentation at https://dev.mention.com.

Does Mention have any apps?

Yes, there’s an app for that. You can download Mention for Mac, iOS, Android, and Chrome.

How do you tell me about new mentions?

All of the Mention apps offer customizable push notifications. You can also set up email notifications.