From now on, every quarter, we will provide you with an exclusive recap of what we’ve been building at Mention, along with other noteworthy information that you’ll find valuable.
For this first edition of our quarterly product spotlight, we will be highlighting the most significant product releases and updates that have occurred in the Mention app. Additionally, we are excited to share some insightful tips that you are sure to appreciate.
Table of Contents:
- The new report creation page is here
- Focus on the insights center
- Respond update
- Mention Tip: Auto-Tag in the feed
The new report creation page is here
Welcome to the new report creation page, now featuring a user-friendly report creation wizard. For years, we have provided a wide range of report types, enabling you to harness the power of social listening. With the new creation, you’ll have a seamless experience selecting the most suitable report for your specific use case. It offers a clear overview of available options and allows you to calibrate your report effortlessly using advanced presets. Additionally, it offers a convenient preview of reports that may have been inaccessible to you, either due to the absence of your SA or limitations within your plan.
Let’s listen to Rodrigo introducing the feature:
This feature is available in Pro, ProPlus and Company plans.
Focus on the insights center
All of that report talk reminded us of our powerful tool, the Insight Center, which offers instant visualization of valuable insights. With the Insight Center, you can easily create customized views of specific data points such as country, topic, reach, and more, without the need to create a full report. Want to compare the sentiment of Netflix, Amazon Prime, and Disney+ in the last quarter? If you have set up the relevant alerts, the Insight Center enables you to do just that. Unlock the power of instant insights and stay ahead of the curve in today’s dynamic landscape.
Click on the interactive demo and try it for yourself:
This feature is available in Pro, ProPlus and Company plans.
Respond has been updated
Within our range of social media management features, meet Respond. It’s a unified social media inbox that simplifies interactions by consolidating direct messages from your connected Facebook and Twitter accounts. No more tab-switching or losing track of conversations – Respond keeps everything in one place.
Interesting update for Respond users! You now have up to 7 days to respond to Facebook DMs (previously 24 hours), offering more flexibility to engage with your audience. Plus, we have a surprise in store… Instagram DMs will soon be integrated into Respond. Stay tuned for this upcoming addition!
This feature is available in Pro, ProPlus and Company plans.
Mention tip: Auto-tag in the Feed
Did you know that you can auto-tag mentions in your feed? For example: You have an alert on a car manufacturer , and you would like to auto-tag everything related to their new cars. Inside your alert, head to the “Tag Settings” and create or modify an existing tag. Choose your auto-tag settings, just by typing “new model” and that’s it, you can hit the “save” button.
Tags help you to break your collected mentions into segments, based on other keywords used in them. Incredibly helpful when you’re dealing with thousands of mentions a week.
